Shipping policy

Shipping Policy

Last updated: January 17, 2026

At Micky's Magic, we are committed to delivering your jewellery safely and efficiently. This policy outlines our shipping procedures, delivery times, and costs.

1. Shipping Destinations

We currently ship to the following regions:

France (Metropolitan): All regions of mainland France
European Union: All EU member states
International: Selected countries outside the EU

Please note that we do not ship to PO boxes. A physical delivery address is required for all orders.

2. Order Processing Time

Orders are typically processed within 1-3 business days (Monday to Friday, excluding French public holidays) after payment confirmation.

During peak periods (holidays, special promotions), processing times may be extended to 3-5 business days. We will notify you if there are any delays with your order.

3. Shipping Methods and Delivery Times

We use reliable carriers to ensure your jewellery arrives safely:

Within France:

Standard Shipping (La Poste Colissimo): 2-4 business days
Express Shipping (Chronopost): 1-2 business days

European Union:

Standard EU Shipping: 4-7 business days
Express EU Shipping: 2-4 business days

International:

International Standard: 7-14 business days
International Express: 3-7 business days

Please note: Delivery times are estimates and begin from the date of shipment, not the order date. Delays may occur due to customs processing, carrier issues, or circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated based on your delivery destination and order value. The exact shipping cost will be displayed at checkout before you complete your purchase.

Free Shipping:

Orders over €150 to France: FREE standard shipping
Orders over €300 to EU countries: FREE standard shipping

Standard Rates:

France: €6.90 (for orders under €150)
EU countries: €12.90 (for orders under €300)
International: €19.90

Express Shipping:

France Express: €14.90
EU Express: €24.90
International Express: €39.90

Actual rates may vary based on package weight and destination.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with:

Your tracking number
A link to track your package
Estimated delivery date

You can track your shipment at any time using the tracking number provided. If you have any questions about your shipment, please contact us at [your email address].

6. Delivery and Signature

Signature Required: For security purposes and due to the value of our jewellery, all shipments require a signature upon delivery.

Delivery Attempts: If you are not available to sign for your package:

The carrier will leave a notice with instructions for redelivery or pickup
You may be able to redirect the package to a nearby pickup point
After multiple failed delivery attempts, the package will be returned to us

Safe Place Delivery: We do not offer "leave at door" delivery for jewellery orders to ensure your items are received safely.

7. Shipping Insurance

All orders are shipped with insurance coverage to protect against loss or damage during transit. The insurance value is based on your order total.

In the rare event that your package is lost or damaged:

Contact us immediately at [your email address]
Provide your order number and tracking information
We will file a claim with the carrier and arrange a replacement or refund

8. Customs, Duties, and Taxes

Within France and EU: All prices include French VAT. No additional customs fees or import duties apply for shipments within the European Union.

International Orders (outside EU):

Prices do not include customs duties, import taxes, or other fees that may be charged by your country
You (the customer) are responsible for all customs duties and import taxes
These fees are determined by your local customs authority and are not controlled by Micky's Magic
Refusal to pay customs fees may result in the package being returned to us; you will be responsible for return shipping costs

9. Delivery Issues

Lost Packages: If your tracking information shows your package as delivered but you have not received it:

Check with neighbors or building management
Verify the delivery address on your order
Contact us within 48 hours at [your email address]
We will investigate with the carrier and resolve the issue

Damaged Packages: If your package arrives damaged:

Do not refuse the delivery; accept it and note the damage
Take photos of the damaged packaging and contents
Contact us immediately at [your email address] with photos
We will arrange a replacement or refund

Wrong Address: Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes may be possible if requested before shipment.

10. Undeliverable Packages

If a package is returned to us as undeliverable due to: